LEGAL
Refund Policy
Contact: help@snapdrive.ca
Last updated: October 18, 2026
14-day first-charge refund
If SnapDrive is not right for you, contact us within 14 days of your first paid charge for a full refund of that charge. Refunds are issued to the original payment method through Stripe.
Renewals
Renewal charges are non-refundable, but you can cancel at any time to stop future charges. Cancellation takes effect at the end of the current billing period; access continues until then.
How to request a refund
Email help@snapdrive.ca with the purchase email and, if available, your Stripe receipt or license key. We may ask for information needed to locate the charge.
Taxes and processing time
Taxes are refunded where required by law. Stripe typically returns funds within 5–10 business days, depending on your bank. Stripe’s processing fee is not returned to us, so refunds are limited to the amount you paid.
Statutory rights
This policy does not limit rights you have under applicable consumer law. If you are entitled to a remedy by law, we will honor it.